by InTrieste
Friuli Venezia Giulia has emerged as a leader in meeting national emergency service targets, driven by technological advancements and collaborative efforts with frontline operators. This achievement was highlighted by Riccardo Riccardi, the regional Civil Protection councilor, during a pivotal gathering of the regional monitoring group on the European emergency hotline 112.
“In a landmark achievement for national emergency services, Friuli Venezia Giulia has surged to the forefront, boasting unparalleled success in meeting targets for the Nue 112. This remarkable feat is attributed to relentless technological advancements and collaborative efforts with frontline operators, fostering enhanced training opportunities and equitable workload distribution.
This declaration was made today by Riccardo Riccardi, the regional Civil Protection councilor, during a pivotal gathering of the regional monitoring group on the European emergency hotline 112. Held in the regional capital and attended by Trieste’s prefect and government commissioner, Pietro Signoriello, alongside prefects from Udine, Pordenone, and Gorizia, as well as top officials from the Fire Department, Carabinieri, and Coast Guard.
“Undoubtedly,” Mr. Riccardi added, “while service efficiency remains steadfast, occasional challenges may arise. However, it is imperative not to judge the overall efficacy based on isolated incidents, often sensationalized out of context.”
Expounding on advancements, the Regional Council representative unveiled a groundbreaking video call system empowering 112 operators to visually assess emergency situations, a progressive step towards ensuring swift responses. Additionally, plans are underway to bridge communication gaps in regions lacking cellular coverage.
“2023 witnessed a staggering 703,625 calls to the 112 service,” Mr. Riccardi revealed, marking a substantial uptick from the previous year and underscoring public trust in 112 as the go-to emergency hotline.
Further elucidating, Mr. Riccardi highlighted georeferencing innovations enabling expedited response times, particularly in vast rural and maritime terrains. Notable initiatives include mapping traditional “Casoni” and Grado lagoon canals.
Conversely, forest fire management, falling under regional jurisdiction, has seen significant technological upgrades in Palmanova’s Civil Protection headquarters, accompanied by bolstered personnel, ensuring uninterrupted 24-hour service.
Wrapping up proceedings, Prefect Signoriello pledged ongoing refinement, scheduling the next meeting in March to address any residual disparities and optimize operational effectiveness.”
